Frequently Asked Questions

What is the purpose of AGTV

AGTV was started as a means for dynamically resourcing the Assemblies of God constituency by providing thousands of videos for viewing and embedding all in one easy-to-navigate Web site. Through AGTV, all AG ministries have the opportunity to share their media resources with people all over the world. Not only does this offer a one-of-a-kind opportunity for spreading the word about each ministry, but it gives almost anyone instant access to all the various resources on the site.

Where do the videos on AGTV come from?

Many of the videos on AGTV come from the Assemblies of God National Headquarters in Springfield, Missouri, where the national offices for Youth Ministries, Women’s Ministries, Royal Rangers, Discipleship, Ministry Direct and other ministries produce resources for churches and church members.

A growing number of videos, though, are coming from outside the national office, as Assemblies of God churches and universities are starting to catch on and add their videos to the site. Any AG ministry can get their videos on AGTV and we encourage all of them to get plugged in.

How can I get my videos on AGTV?

If you’re an AG church, school or organization, getting your videos on AGTV is simple. All you have to do is send them to us!

1. You can send them via our Media Upload Server at http://uploads.ag.org. Accepted file types are (in order of preference) Quicktime (.mov), AVI (.avi), Flash (.flv), MPG-1 (.mpg, and Windows Media (.wmv).

We also appreciate it if you send us a high-resolution photo to use as the thumbnail image for the channel or feed that we’ll create for your videos. If you have any questions, don’t hesitate to contact us at agtv@ag.org

I’m having trouble viewing videos on AGTV. What could the problem be?

AGTV is built to be compatible with any Web browser, so it shouldn’t matter whether you’re using Firefox, Internet Explorer, Safari, etc. However, the issue may be that you need to upgrade to the latest version of whatever browser you’re using. To upgrade, go to the Web site for your browser and download the most recent version.

You also need to have Adobe Flash Player 10.0.22 or above. Click to download: http://www.adobe.com/products/flashplayer

JavaScript and Cookies must also be enabled.

If you have the necessary software installed and the problem persists, e-mail us at agtv@ag.org

I’m having trouble with the audio on AGTV videos. What could the problem be?

Most of the problems that users can be experience can be fixed with simple adjustments. Here are some suggestions:

1. Verify that the volume settings on your computer and on the AGTV video player are correctly set.
2. Verify that your computer speaker volumes and settings are correctly set. On a Windows computer, you can check this by double-clicking the volume icon in the System Tray and making sure that none of your volume settings are muted. On a Macintosh system, the volume controls are located in the top right corner of the screen.
3. Verify that other media speakers such as Windows Media Player or QuickTime can output audio. Are you able to hear a video that's stored locally on your computer?
4. Restart the browser and try watching AGTV videos again.

If these steps do not resolve your issue, you may need to reinstall your Flash drivers. To do so:

1. Uninstall Flash by clicking here and following the steps: http://kb2.adobe.com/cps/141/tn_14157.html
2. Restart your computer.
3. Reinstall flash by clicking here: http://get.adobe.com/flashplayer

How can I make my videos look better on AGTV?

If your videos look pixilated or distorted in any way when you view them on AGTV, there are a few things you can do to help prevent that in the future.

1. Send them in our recommended file types. For ideal quality, we recommend MPG-4 and Flash files.
2. Send them in our recommended Codec:
1. H.264 MPEG4 (400kbps video + 96kbps audio = total 496kbps)
2. Flash Video/FLV (400kbps video + 96kbps audio = total 496kbps)
3. Select the ideal resolution. Keeping your files smaller will ensure better streaming, but if they’re too small, they may appear pixilated on AGTV.
   We recommend:
1. (16:9) = 480px by 270px (widescreen)
2. 4:3) = 320px by 240px (standard)

It’s not imperative that your videos meet these exact guidelines. This is just what we recommend for ideal results in quality.

How many videos are there on AGTV?

The number grows every week, but the last time we checked, there were 1,359.

Can I embed or download a video onto my Web site?

Yes! When you click on a video, there will be a button below the screen that says “Embed this Video.” Click on it, then copy the link into the html section of your Web site.

Not all videos are available for download. If you click on a video, and a “Download this Video” button appears below the screen, then all you have to do is click the button to download. If the button does not appear, then you will know the video is not available for download at this time.

If a video is not available for download, but you would like it to show in your ministry service, meeting, etc., e-mail agtv@ag.org and, in many cases, we can send it to you.

Can I share a video through Facebook or another social networking site?

Yes! Click on an AGTV video, then click the Facebook icon on the upper right portion of the screen. The link will take you to Facebook, where you can click “share” to post the video to your page. It is the same for Twitter, MySpace, or Digg.